Frequently Asked Questions
Do I need an appointment? Do you take walk-ins?
No appointment is
necessary to tour our community. However, it is always appreciated if you call
ahead to make sure we are available to provide adequate time for you to tour
and ask questions. You can also set your own appointment by selecting Schedule
a Tour on our website. Please arrive no later than one half hour prior to
closing if you would like to tour the property. Everyone over 18 must have a
valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $60 per person 18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under the floor plans tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible for electricity. Our communities bill back for water, sewage, trash, and pest control fees.
What is the security deposit?
Security deposits for all floorplans start out at $300 and can increase up to one month's rent, based off of the application screening. Applications that don't fully meet the requirements may be approved with an additional Credit Approval Fee subject to our discretion.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $100 late fee is assessed on the 6th of every month and another $100 late fee is assessed on the 11th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by
setting up your online account on our website. This allows you to use a bank
account (no fee) or credit card (with fee) to make payments. Additional options
are available through our Monarch App on your phone : Text to Pay, Scan and Go
or our cash alternative forms of payments; such as, WIPS or Paylease Chash Pay
are also available to make paying rent a little more convenient. GetFlex also
partners with this property - so you can pay rent on your schedule, without
What kind of pets do you allow? How many pets may I have?
- A $300 one-time nonrefundable
fee for each pet is required at the pets' move-in.
- $30 monthly pet rent per
pet, no more than 2 pets allowed
- $50 per dog, a one-time
nonrefundable World Pet Registration Fee required per dog
For further details on our pet policy, please contact our
If I get a job transfer, can I break the lease?
Yes. You will need to
provide a 60-day notice and pay a buy-out fee that is equal to two months'
rent. Please make sure that you reference your signed lease
agreement and confirm policies with your Property Manager as there could be
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Spectrum is our community cable and internet provider.
Can I grill on the property? Variable answer.
Grilling on the property is prohibited. However, you may use our on-site charcoal grills located throughout the property. Call or email the office for details.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
5 Star Review: Great office staff, specifically the property manager, Kayla. Very helpful, kind and always polite. You won- Google Review
5 Star Review: I have lived at the Retreat at Mill Creek for 3 years and I have no complaints. Kayla the property manger is always willing to help. Pablo is great.- Google Review
5 Star Review: Great place to live Kayla & Beatrice & maintenance are helpful in stressful situations.- Google Review
5 Star Review: Kayla is great! The property is beautiful and the apartments are spacious.- Google Review
5 Star Review: Great place to Live ....Thanks to Management- Google Review
5 Star Review: Kayla is so fantastic! The only apartment manager who followed up with me, worked with me, and has been nothing but nice and super helpful. This is my first time renting an apartment and she has made it super easy!- Google Review